CUSTOMER SERVICE

Our Commitment

The Delta Group is dedicated to providing exceptional service and support to its customers by combining state-of-the-art support technology with experienced healthcare professionals who are friendly, conscientious, and competent to assist your organization in reaching its goals and objectives.

In a time when customer service seems like a thing of the past, we are pleased to report that in our most recent customer survey, 95% of our customers were “very pleased” with our service and support while the remaining 5% were “pleased”. Our commitment is to meet the needs of our customers; our goal is to exceed their expectations whenever possible.

Testimonial

"The Delta Group's customer service and training has been a breath of fresh air. The Delta Group support staff provides exceptional training on their provider profiling software, and what's more, they're proficient at data analysis. They don't just "license" software. The Delta Group worked extensively with our medical staff leadership not just to facilitate buy-in to their software services but to gain support for the entire change management process. They got our medical staff excited about the outcomes data and pointed us in the right direction using statistical significance testing which was easily obtained from the software. The Delta Group has also been very accessible for follow-up support as needed. Licensing the product is just the first step in their process. Making it work for the organization and achieving improved outcomes is as much their goal as ours."

Administrative Director, Quality Management
Baton Rouge General Medical Center (Baton Rouge, LA)